ABOUT US
A Platform for Secure
Conversations and
Reliable Experience
nexG is transforming the B2C interactions for
your business
Trusted by Leading Brands
We Help Brands Connect with Their Audience in No-time
- nexG endeavours to provide a communication platform for a quick, seamless and secure flow of conversational interactions & transactions between businesses and consumers through their preferred choice of channel.
- Our team is always synchronized with market needs and empowers companies to make effective, fast-paced communication.
- We believe that brands in emerging markets will need to build unique customer experiences for different groups of people in order to find the right audience and sustainability for a product.
Our Vision
To build a better-connected world with reliable, robust, secure & dependable technology.
Simplify and enable intelligent conversational interactions & transactions
Ensure data security and safety
Segmentation & analytics to enhance client’s experience
Service delight through technology solutions and strong relationships
Our Mission
To provide a platform for businesses and consumers to interact seamlessly and
to collaborate
with intelligent minds to improve the quality of customer conversations
and
service innovations for satisfactory results.
How We Help Engage Your Customers
Customer Support
Automated Chatbot Based Support
Bot development platform & vertical
specific bots with AI/NLP
Agent Based Support
Platform to provide conversation
support through agents
Field Team Coordination
Service delivery coordination and
support for field teams
Marketing
Lead Generation
Lead Generation bots gathering data and
automating responses
Promotions
Up-sale and cross-sale platform for targeted
promotions, conversational marketing
Loyalty
Service delivery coordination and
support for field teams
E-Commerce
Onboarding & Registration
Bots for Authentication KYC and qualification
Conversational Catalog & Payments
Conversational Catalog, 1-Click Bill Payment,
Abandoned cart, Upsell & Cross-sell reminders
Order Notifications
Order tracking, returns, refund, reorder,
services & more
Management Team
Ankit Lunia
Managing Director
Surendra Lunia
Director
Ramana Jampala
Director
Leadership Team
Baljeet Singh
VP-Operations
Kalpana Razdan
Head-Human Resources
