nexG

HEALTHCARE

Improve Healthcare Interactions Through The Use of AI Chatbots

It helps achieve better health results and free up staff time by automating tasks such as outreach, appointment scheduling, feedback gathering, and consultation reminders.

We Deliver Quality at Scale For
Maximum Engagement

0 Billion
Annual customer
interaction
0 %
API up-time
for smooth
functionality
0 +
Operator connections
for a flawless
experience
0 %
Access to every
registered mobile
device

Trusted by Leading Brands

Automate Patient Outreach and Acquisition Process

Automated System to Improve Medical Adherence and Discipline among Patients

Provide Automated Peace of Mind to Patients with 24/7 Support That is Available in Multiple Languages

Our Services Stand Out for Several Reasons


We prioritize protecting patient information by using 2 Factor Authentication (2FA) to verify patient identity.

We offer a wide range of options for communication, including over 30 messaging channels via Text, Voice, and Video, creating a "consult anywhere" experience.

We provide automated alerts for prescription updates and overdue follow-up appointments via popular messaging platforms such as WhatsApp and SMS.

We also offer real-time 24/7 support, powered by AI chatbots, to ensure quick and efficient resolution of patient queries regardless of their location and the time of day.

In addition, our services enable remote diagnosis, allowing patients to easily receive care through the use of images, video, and audio clips.

Our services can be deployed in just 4 weeks, thanks to our automatic integrations with leading CRM, ERP, and scheduling platforms, making it easy to get started quickly.

Frequently Asked Questions

Conversational engagement can be used in a variety of healthcare use cases to improve patient care and access to information. Some of the most common healthcare use cases that conversational engagement can help with include:

  • Appointment scheduling and reminders
  • Medication reminders and tracking
  • Symptom checking and triage
  • Health education and disease prevention
  • Behavioral health support
  • Chronic disease management
  • Care coordination and follow-up

Protecting the confidentiality of patient information is critical in healthcare. To ensure patient information is kept confidential, healthcare organizations should:

  • Use secure technology and data encryption to protect patient information
  • Implement access controls to limit who can access patient information
  • Train staff on the importance of patient confidentiality and how to protect patient information
  • Conduct regular risk assessments to identify potential security threats and vulnerabilities
  • Comply with applicable laws and regulations, such as HIPAA

Yes, it is possible to create an experience that combines bots and human agents. This is known as a hybrid approach, where bots handle routine tasks and inquiries, and human agents handle more complex or sensitive inquiries. The benefits of a hybrid approach include increased efficiency, improved customer service, and reduced costs. However, it is important to ensure that the handoff between bots and human agents is seamless to avoid frustrating the user. Additionally, it is important to train human agents to work effectively with bots and provide oversight to ensure that the bots are functioning properly.