RCS
Capture attention in the messaging inbox with RCS Business Messaging
Connect with your audience seamlessly through marketing, commerce, and support, utilizing immersive media, distinctive branding, trustworthy verification badges, and interactive conversational experiences.
Trusted by Leading Brands
Capture customer attention with improved brand visibility
- Grab customer attention through enhanced brand exposure Distinguish yourself in the SMS inbox using a recognized sender ID and emblem
- Build reliability and authenticity with an authenticated brand profile
- Boost involvement in marketing endeavors with an interactive interface, all while harnessing the expansive potential of SMS.
Increase conversions with interactive messaging experience
- Elevate conversions through immersive messaging interactions Ignite fascination with dynamic two-way dialogues enhanced by imagery, GIFs, videos, rotating content, and actionable prompts
- Ignite commercial activity by offering tailored encounters grounded in purchasing patterns
- Enhance customer lifetime value via interactive AI chatbots that promote upselling, cross-selling, and rekindling customer connections.
Skyrocket customer satisfaction with instant support
- Elevate customer contentment through immediate assistance Provide a rewarding support journey through the perfect fusion of AI-driven chatbots and real-time agents
- Monitor message efficacy via message read confirmations, action monitoring, and comprehensive conversational analysis
- Enhance customer aid by distributing installation videos, user manuals, step-by-step guides, and additional support materials.
other channels
with a brand via RCS
globally
than email
Unmatched capabilities to drive seamless 2-way rich conversations
Universal RCS
Reach users beyond Android devices & deliver RCS like experience on iPhones
Agent Assist
Offer uninterrupted support with seamless transfer from bots to live agents
Launch campaigns across carriers
Create RCS agents, run campaigns and manage payments with ease across all carriers
Deep
Analytics
Track campaign level metrics and get insights into conversations
Unmatched Reach
Leverage SMS fallback to elevate experience without compromising on reach
Timely & relevant messages
Promote without falling under spam by sending expected, timely, & relevant messages with auto-capping capability
Take Customer Engagement to the Next Level With RCS
Verified Sender
Displays authenticated brand and company details within a message, reassuring the user that their communication with this account is secure.
Rich Content
RCS enables rich content features such as images, media carousels, CTA buttons, GIFs, live audio, and video.
Dialogue
Enhance audience engagement with live chats, chatbot support, and calls, ensuring the personal support they need.
Engagement
Engage your audience when relevant to them and boost your conversion and click-through rates.
Guaranteed Delivery
CM.com guarantees the delivery of RCS messages with a fallback to SMS text messages.
RCS Business Messages - Meant for every industry
Send reminders for EMI payments or even OTPs
in a rich and interactive way
Allow patients to order medicines or
schedule
appointments at the click of a button
Send out rich promotional content using carousels, videos, images, and GIFs besides
supporting RCS-based orders for delivery
Respond to customer queries regarding flight schedules or
hotel bookings through chatbots
Support customers with delivery notifications
or respond to them with either a chatbotservice or a live agent
Promote products, showcase new launches, drive purchases and offer post-purchase support – order tracking, cancellation, returns etc. – all within one interface
Provide travel updates, booking details and last-minute needs such as boarding pass. Make reservations seamless with a virtual concierge and 24/7 travel recommendations.
Roll out promotional offers, send payment reminders, enable recharge over chat and provide real-time customer support via virtual and live agents
Frequently Asked Questions
You can get access to RCS with the help of a service provider like NexG. This functionality depends on the device, carrier support, and the messaging app being used, with some devices and carriers offering native RCS support.
