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Read rate within 3 minutes
Higher engagement than SMS
Message open rate via RCS
Click-through rate increase
Make every message count with rich, branded, and actionable conversations—delivered right to your customer’s inbox.
Send health tips, appointment reminders, test results and follow-up updates with rich media, quick replies, sender name, and verified branding - right in messages.
Share account updates, transaction alerts and payment reminders with quick reply buttons, verified sender ID, rich media support delivered securely right in the inbox.
Let shoppers explore products, receive order updates, confirm deliveries & make secure payments - all through rich, interactive messages that feel personal & reduce drop-offs.
Offer location maps, order tracking, delivery timelines and real-time status updates in one message thread so customers never have to wonder where their package is
Rich Communication Services (RCS) offer enhanced multimedia features and a richer user experience compared to traditional SMS.
RCS is a protocol that upgrades SMS capabilities, while WhatsApp is a messaging application that supports various multimedia formats and is owned by Facebook.
Initially, RCS was primarily associated with Android phones, but it is gradually becoming available on other platforms as well.
You can get access to RCS with the help of a service provider like NexG. This functionality depends on the device, carrier support, and the messaging app being used, with some devices and carriers offering native RCS support.