Business messaging that speaks your customers language

nexG Platforms powers every message, campaign, or notification with one platform that connects channels and people across the globe.

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Deliver smarter conversations at scale

Customer Interactions

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Solutions that Understand how Businesses Communicate Today

Unified Communication, Limitless Reach

Reach customers on every channel with real-time, consistent messaging from one platform.

Agility Meets Efficiency

Scale instantly and perform at your best with our reliable, cloud-built platform for modern teams.

Intelligent Workflows, Effortless Results

Reduce wait times and costs with intelligent automation and smarter routing.

Actionable Insights, Personalized Touch

Make every interaction count with data-led, timely communication that drives real outcomes.

Omnichannel Engagement, One Platform

Empower your business with seamless, secure, and scalable customer engagement—across every channel, from a single, intuitive platform.

Platform Overview

Features

Benefits

Built with end-to-end encryption and advanced analytics, our solution integrates seamlessly with your CRM while delivering personalized customer journeys that scale effortlessly from thousands to millions of interactions.

Omnichannel Engagement

Connect with customers on SMS, WhatsApp, RCS, email, voice, and chatbots—managed through one web platform and APIs.

Effortless Integration

Easily connect with existing and modern systems like CRMs and e-commerce platforms using fast, flexible, and globally available APIs.

AI-Driven Personalization

Improve interactions with chatbots, language tools, and data-led campaigns for meaningful, personalized conversations at scale.

Secure Framework

Built on a robust, telco-grade infrastructure with ISO 27001 & SOC 2 Type 1 certifications, AES-256 encryption & real-time monitoring.

Scalable & Reliable

Support 1B+ monthly interactions with 99.99% uptime, multi-location backup, and trusted performance for high-stakes communication needs.

Actionable Analytics

Track, segment, and refine campaigns using real-time insights and clear dashboards to improve ROI and accelerate business growth.

Effortless Support

Run campaigns from anywhere, no hardware needed. Get 24/7 support and a platform built for quick, hassle-free onboarding.

Agent Panel

Handle chats, view conversation history, and respond faster across channels with a single, easy-to-use Agent Panel.

Smart Campaign Manager

Plan, run, and track campaigns without switching tabs.

Maximum ROI

Get more from every campaign without extra cost.

Consumer Decision Path

Understand how people choose, from click to buy.

Channel Wise Analytics

See what’s working clearly, channel by channel.

Single Click API

Launch communication with one click, no delays.

Brand Loyalty

Keep customers coming back with consistent messaging.

Cloud Based

Access a secure, cloud-based platform anytime, anywhere.

Engage

Start real conversations on channels your customers already use.

Convert

Turn interest into action with timely, clear communication.

Transact

Send updates, confirm orders, and complete purchases without confusion.

Support

Resolve issues faster with full context and simple tools.

Re-engage

Reach back with offers, reminders, and useful updates easily.

Explore All Channels

WhatsApp gives your business real-time visibility with 90 %+ open rates, rich media, and two-way conversations all in one trusted channel.

SMS

Reach your customers instantly with short, clear messages that drive action.

RCS

With RCS, send trusted, interactive messages that engage like apps right in your customer’s inbox.

Email

Design, automate, and optimise every message from onboarding to retention with real insights at every step.

Voice

From reminders to support, voice calls make every interaction feel personal, even when automated.

Chatbot

Answer queries, guide customers, and close sales even when your team’s offline.

See What Our Clients Are Saying About Their Success with Us

One of our objectives is to reach a diverse audience efficiently. nexG Platforms’ SMS, WhatsApp, and Email services help us notify members about subscriptions and new books, with reliable service quality and responsive support.

Sandip Sengupta

Eternal Ganges

As an educational institution, clear communication with students & staff is a top priority. nexG Platforms’ WhatsApp and Email solutions help us notify our students about new courses, admissions, and offers, with reliable service & helpful customer support.

Dr. Lokesh Sharma

Manipal University Jaipur

As India's premier sports institution, reliable member communication is expected from us. nexG Platforms delivered exceptional service quality through WhatsApp notifications to our registered members, backed by excellent customer support.

Pramod Khair

The Cricket Club of India Ltd