VOICE
Customize, Automate, and Configure a Scalable Voice Experience with Voice Solutions
Drive sales, transfer callers to available agent productivity, and save contact center costs with nexG’s cloud voice communication
Trusted by Leading Brands
Integrating Multiple Communication Channels into a Single Interface Enhances Customer Support
- Multi-channel customer engagement platforms improve support by enabling quick query resolution through seamless channel switching.
- Self-serve support options like chatbots and knowledge bases reduce handling time and boost efficiency, enhancing the customer experience.
- Feedback collection through messaging channels such as WhatsApp is an effective way to improve satisfaction by providing customers with a convenient and efficient way to share their opinions.
Build a Digital Cloud-Based Voice Solution Centre with
User-Selective Features and Secure Connectivity
Cloud-Contact Center
Enable a scalable and unified platform solution to offer seamless customer experience with end-to-end voice communication, CRM, and call recording facility.
Outbound Dialer-OBD
Relay important information or send promotional deals to your customers via a pre-recorded message that is customizable to user-centric needs on a fully automated system.
Missed-Call Platform
Automate your cloud-based missed call service for faster lead generation campaign marketing, as the call automatically cuts after one ring to capture relevant information.
Text-to-Speech
Convert voice insights seamlessly into text through Natural Language Processing (NLP) system with multi-lingual support.
Virtual Number
Route incoming customer call to a preferred agent without delay. Utilize the cloud-based number to optimize the customer experience with real-time data insights.
Call Patching
Manage call flow e ectively to provide reliable real-time cloud call patching service through 2-way connections.
White Label Platform
Create and design products within the brand's guidelines or rebrand a previously existing product from a reseller company with the help of the Super Reseller Account.
IVR Solution
Assist the automation of inbound and outbound calls through interactive customizable messages by embedding Interactive Voice Response (IVR) in your business model.
Click-to-call
Provide actionable links or calling icons on, your website, a mobile app, or a web application to instantly connect with the customer query agent of any business with just one click.
Toll-Free Number
Set up your company's 1800 toll-free number to establish credibility and brand reach via a free-of-charge calling service for the customer.
Virtual Numbers can Expedite Lead Generation and Help Businesses Identify High-Quality Leads
- Displaying a ten-digit number enhances lead identification, improves call pick-up ratios, and protects personal information with number masking.
- Using virtual numbers improves customer response rates, voice quality, and overall experience, leading to higher satisfaction.
- To leverage virtual numbers, businesses need a comprehensive understanding of their audience and communication channels to expedite lead generation, enhance the experience, and safeguard personal information.
A Unified Contact Center Platform can Streamline Voice Operations and Optimize Agent Management
- Remote agent management and warm call transfers enhance resolution times and improve customer experience.
- A Cloud Contact Center solution transforms a laptop into a phone for flexible and scalable voice operations.
- AI-driven speech analytics improve customer service by transcribing calls and identifying customer needs and pain points.
- Utilizing a unified contact center platform, a Cloud Contact Center solution, and AI-driven speech analytics streamlines voice operations, enhances agent management and improves customer experience.
Personalize Your Cloud-Based Voice Solutions
Enhance Agent Productivity
Turn agents into experts by tracking the contact-center performance via monitoring key performance metrics and delivering essential insights through call analytics.
Prioritize Customer Privacy
Allow a seamless customer experience with a secure connection to prevent fraudulent calls via verified caller ID.
Structure Self-resolution
With multi-level IVR automation, businesses allow customers to self-resolve their queries or contact a real-time agent who is resolving targeted issues.
Expand Brand Reach
Increase customer engagement by providing access to local and international virtual numbers to route calls to agents anytime, anywhere.
Reduce Infrastructure Cost
Save time and capital by eliminating manual dialing and call centers. Enable instant calls to connect with customers via cloud-contact center in one clock
Lead Generation Management
Verify quality leads generated from various campaigns to help your business convert new potential leads into loyal customers.
Voice Solution for Your Industry
Allow voice fallback facility for OTP verification under 2FA, paying bills through IVR, and new promotional alerts.
Connect effectively with students by sending voice class alerts, query resolution via IVR messages, and update on enrollment, the application process, and important announcements.
Send automated voice calls regarding discounted deals, OTP verification codes, and order updates via IVR, and gather feedback through call records.
Streamline communications between customers and delivery associates by protecting confidentiality through masked numbers but recording and monitoring conversations for any escalations.
Allow patients and doctors to connect without interruption to reduce patient-doctor interaction, automate appointment reminders and send procedure alerts via IVR.
Engage your audience, and design polls and campaigns with effective voice messages and campaign awareness.
Establish Quick Integration with Different Apps and Online
Platforms to Provide Scalable Solutions
Business Transactions
Send precise and updated alerts of successful or failed transactions with automated services of nexG.
Customer Support
Organize customer interactions with the helpdesk dashboard to convert your conversations into tickets.
E-Commerce
Enhance your brand reach and customer experience to improve sales with easy e-commerce integration.
Automated Marketing
Transfer automated personalized messages, and target-specific information, and analyze campaign performance via connected marketing tools integration.
Schedule Events
Help your clients schedule messages with categories such as type of event, date, occasion, time of delivery, and many more events.
Frequently Asked Questions
A cloud call center or contact center system offers a range of functions that enable businesses to manage their customer interactions more efficiently. These include automatic call distribution (ACD), interactive voice response (IVR), call recording and monitoring, analytics and reporting, workforce management, and more. Cloud call center systems allow agents to work remotely, and enable customers to connect through multiple channels, such as phone, email, chat, or social media. They also provide a scalable and flexible solution that can be customized to fit the needs of any business.
A virtual number is a phone number that is not tied to a specific phone line or device, but can be forwarded to any phone number, landline or mobile. A toll-free number, on the other hand, is a phone number that customers can call for free from anywhere in the country. Toll-free numbers are usually used for customer support, sales, or marketing purposes, while virtual numbers are used for a variety of purposes, such as call tracking, international calling, or business continuity. Virtual numbers can be local or international, and can be used to establish a local presence in different markets.
You can get a virtual number that records calls from a reliable virtual number provider such as nexG Platforms. We offer virtual numbers that can be customized to fit your business needs, and that come with call recording and monitoring features. Our virtual numbers support both inbound and outbound calls, and can be forwarded to any phone number, landline or mobile. We also offer flexible pricing plans that suit your usage volume and frequency, and that include a range of features such as IVR, call routing, analytics and reporting, and more.
Outbound dialing (OBD) and interactive voice response (IVR) are two different functions of a cloud call center or contact center system. OBD enables businesses to automate their outbound calls, such as marketing campaigns, surveys, or reminders, using pre-recorded messages or personalized voice prompts. IVR, on the other hand, enables customers to interact with a computerized system through voice or touch-tone commands, to access information, make transactions, or route their calls. While OBD is used for outbound calls, IVR is used for inbound calls, and provides a self-service option for customers.
Click to call is a web-based solution that enables customers to connect with businesses by clicking on a button on a website or app, and initiating a call to a designated phone number. Click to call uses webRTC (Web Real-Time Communication) technology to establish a connection between the customer’s browser or device, and the business’s phone system, without requiring any additional software or plugins. Click to call provides a seamless and convenient way for customers to contact businesses, and can increase conversion rates and customer satisfaction. It also provides analytics and reporting features that enable businesses to track call volume, duration, and performance.
Speech analytics is a technology that enables businesses to analyze and extract insights from recorded voice interactions, such as phone calls or voicemails. Speech analytics uses natural language processing (NLP) and machine learning algorithms to transcribe and categorize voice data, and to identify patterns, trends, and sentiments. Speech analytics can provide businesses with valuable insights into customer behavior, preferences, and needs, and can help them improve their products, services, and customer experience. Speech analytics can also be used for compliance and quality assurance.
