nexG Platforms


Utilize AI chatbots to Revolutionize The Shopping Experience for Customers

By using chatbots, shoppers can receive expert guidance anytime, anywhere for a personalized shopping experience that is easy to navigate and promotes sales, ultimately increasing revenue.


Trusted by Leading Brands

Accelerate The Customer Journey Through The Sales Funnel

Improve Website Conversion and Customer Lifetime Value by Adding Key Features

Streamline Customer Support Service Implementing AI Automation

We Offer a Variety of Compelling Reasons
to Choose Our Services

25+ Pre-built journeys

Our platform includes over 25 pre-built journeys to support a range of customer needs, including product discovery, size finder, product recommendation, and FAQ.

AI Retail Assistant

Our platform features an AI retail assistant that can guide customers through their shopping journey, helping them find the products they need and providing personalized recommendations.

30+ Channels

We integrate with over 30 messaging channels, including text, voice, and video, to provide customers with a seamless shopping experience across multiple platforms.

Retail AI Brain

Our self-learning knowledge base includes over 170 unique retail intents, as well as automated tag generation and Q&A generation features, to ensure that our AI assistant is always up-to-date and accurate.

WhatsApp Commerce

We offer a specialized feature that allows businesses to showcase their product catalog on WhatsApp, reaching new audiences and driving engagement.

Consumer Demand Analytics

Our platform provides actionable insights into retail trends and consumer demand, including potential new markets, frequently asked queries, and AI accuracy.

Rapid Deployment

Our platform is designed for rapid deployment, with automatic integrations with leading CRM and eCommerce platforms, ensuring fast data ingestion and a faster go-to-market.

Frequently Asked Questions

Retail Conversational AI is a technology that uses natural language processing and machine learning to create human-like conversations with customers. It is used in the retail industry to provide customers with a personalized and engaging shopping experience through chatbots, virtual assistants, and voice assistants.

Retail chatbots can provide several advantages for businesses, such as 24/7 customer support, personalized recommendations, streamlined customer service, and increased customer engagement. They can also help businesses save time and resources by automating tasks such as order tracking and inventory management.

Conversational commerce is the process of using chatbots, voice assistants, and other conversational AI tools to facilitate online purchases and transactions. It involves using natural language processing and machine learning to create personalized and engaging shopping experiences for customers.

Yes, social media channels such as Facebook, Twitter, and Instagram provide tools for businesses to track and analyze customer feedback. These tools can help businesses identify trends, monitor brand reputation, and respond to customer inquiries and complaints.

Yes, chatbots can be useful for small businesses as they can help automate customer service tasks, provide personalized recommendations, and increase customer engagement. Chatbots can also help small businesses save time and resources by automating repetitive tasks and improving the efficiency of their operations.