Integration of nexG's SMS API and IVR Solutions to Improve Customer Communication and Satisfaction for Decimal
Decimal is a thought-leader in BFSI and Digital Technologies, offering innovative financial solutions to its customers. The company had a need to communicate with its customers and provide them with timely information about their investments. Decimal partnered with nexG to integrate SMS API and IVR solutions into their communication system.
Problem
Decimal faced a challenge in communicating with their customers efficiently. The existing communication channels, such as email and phone, were not effective enough to reach all customers. The company needed a more efficient and cost-effective communication solution that could reach all customers and provide them with personalized information about their investments.
Solution
Decimal decided to integrate nexG’s SMS API and IVR solutions into their communication system. This allowed them to send personalized messages to customers based on their investment history and preferences. Decimal used SMS notifications to inform customers about market movements, changes in investment value, and other important information. The IVR solution allowed customers to access their investment information and make changes to their portfolios through a phone call.
Implementation
To implement nexG’s SMS API and IVR solutions, Decimal had to integrate them into their existing communication system. The process was simple and took only a few days to complete. Once the integration was complete, Decimal began using the SMS API to send personalized messages to their customers. The IVR solution was also integrated, allowing customers to access their investment information and make changes to their portfolios through a phone call.
Impact
The impact of nexG’s SMS API and IVR solutions was significant. Decimal was able to communicate with their customers more efficiently and effectively than ever before. With the help of nexG, the company was able to send personalized messages to all their customers, ensuring that they received relevant information in real-time. Customers could also access their investment information and make changes to their portfolios without the need for a physical visit or extensive paperwork.
The integration of SMS notifications and IVR solutions also helped Decimal to build a stronger relationship with their customers. Customers appreciated the personalized messages, which made them feel valued and appreciated. This helped Decimal to improve the overall customer experience and build customer loyalty.
Conclusion
The integration of nexG’s SMS API and IVR solutions into Decimal’s communication system was a success. The use of SMS notifications and IVR solutions helped the company to communicate more efficiently with its customers, resulting in improved customer satisfaction and loyalty. By partnering with nexG, Decimal was able to scale its operations and provide customers with a seamless financial experience.
