MEDIA
AI Bots Benefit Businesses by Improving Revenue and Audience Experience
AI bots can boost revenue and improve customer experience by automating subscription renewals, promoting new shows, and providing personalized content recommendations. This reduces the workload of customer service reps and gives businesses a competitive edge.
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Automating Outreach and Acquisition is Essential for Audience and Revenue Growth
- Promote exclusive content, use messaging channels to drive sign-ups, and personalize notifications to increase watch-time and retain customers.
- Businesses can reduce subscriber acquisition costs by up to 33% and enhance the customer experience by leveraging these tactics.
- Automating viewer outreach and acquisition provides a competitive advantage by enabling effective engagement with the target audience.
Automated Suggestions Increase Engagement and Revenue
- Personalize outreach with targeted offers and relevant shows to keep viewers engaged.
- Use viewer preferences to suggest new content and increase lifetime value. Referral programs and re-engagement strategies can drive revenue growth.
- Leveraging these tactics achieves a 62% higher engagement rate, builds loyalty, and provides a competitive advantage.
Uninterrupted Entertainment with 24/7 Customer Support
- Our multilingual support team handles bill payments and subscription inquiries.
- We automate basic queries and use SMS and social media for important notifications to enable efficient support.
- By implementing these measures, we have successfully reduced support costs by 42%.
Our Services Stand Out for Several Reasons
We offer pre-built AI-assisted journeys that include content discovery, recommendations, and renewals to make your experience seamless.
We integrate over 30 messaging channels, including text, voice, and video, to allow you to connect with your audience on their preferred channel and mode.
We offer 1-Click-Billpay, which not only sends recharge reminders but also provides embedded UPI links to make payments easier.
We provide Agent Assist, which offers prompt chat support to ensure uninterrupted access to your favorite content, such as live game streams and movie premieres.
Our audience demand analytics provide actionable insights on popular shows, frequently asked queries, and potential new content ideas.
We can deploy our services in just four weeks, thanks to our automated integrations with leading CMS platforms, enabling faster data ingestion and go-to-market.
Frequently Asked Questions
AI and conversational engagement can benefit the media and entertainment sector in several ways, including:
- Personalized recommendations: AI can analyze user behavior and preferences to provide personalized recommendations to users.
- Predictive analytics: AI can analyze data to predict what content users will enjoy and how they will engage with it.
- Improved customer service: Chatbots and conversational AI can be used to provide instant customer service, 24/7.
- Cost savings: AI can automate repetitive tasks, such as content tagging and metadata creation, reducing the need for manual labor.
- Enhanced creativity: AI can be used to generate new ideas and insights, helping media and entertainment companies create more engaging content.
Yes, nexG’s automation for media & entertainment can support payments. The platform integrates with various payment gateways and can be used to process payments for subscriptions, pay-per-view, and other services.
Chatbots can improve audience engagement by providing instant, personalized interactions with users. They can be used to answer frequently asked questions, provide recommendations, and even provide entertainment in their own right. Chatbots can also be used to gather feedback from users, which can help media and entertainment companies improve their content and services.
