How Pathkind Partnered with nexG to Improve Real-time Communication with Patients and Doctors Through Customized SMS API and Voice Solutions
Pathkind is a leading diagnostic center with a wide network of pathology labs and diagnostic centers across India. To enhance their service quality, Pathkind partnered with nexG, a leading provider of SMS API and Voice solutions.
Challenge
Pathkind faced a challenge in communicating with their patients and doctors in real-time. As Pathkind is a large organization with multiple labs and diagnostic centers, it was difficult to keep track of all the appointments, test reports, and other important information. Additionally, due to the COVID-19 pandemic, many patients were unable to visit the centers physically, making it even more challenging to communicate with them.
Solution
nexG provided Pathkind with a customized SMS API and Voice solution that addressed their communication challenges. The solution enabled Pathkind to send real-time notifications to their patients and doctors about their appointment schedules, test reports, and other important information. Patients could receive reminders via SMS and Voice calls about their appointments, and doctors could receive notifications about the status of their patients’ tests.
Implementation
nexG integrated the SMS API and Voice solution with Pathkind’s existing software, enabling a seamless flow of information between the two systems. Patients and doctors were automatically enrolled in the system and started receiving notifications via SMS and Voice calls. The system was also designed to be user-friendly, making it easy for patients to schedule appointments, receive test reports, and communicate with their doctors.
Results
The SMS API and Voice solutions provided by nexG helped Pathkind streamline their communication process and improve their service quality. The system enabled Pathkind to send real-time notifications to their patients and doctors, reducing the chances of missed appointments and delayed test reports. This led to an increase in patient satisfaction and a reduction in patient wait times.
Conclusion
By partnering with nexG, Pathkind was able to overcome their communication challenges and enhance their service quality. The SMS API and Voice solutions provided by nexG helped Pathkind to communicate with their patients and doctors in real-time, improving the overall patient experience. This successful implementation demonstrates how the right technology can help healthcare
