Transforming BFSI Customer Experience: From Onboarding to 24/7 Support
Why BFSI Cannot Afford to Ignore Customer Experience Let’s be honest nobody remembers their bank balance, but everyone remembers the frustration of being put on hold for 30 minutes when trying to resolve a transaction issue. In the world of Banking, Financial Services, and Insurance (BFSI), a single bad customer experience can mean more than […]
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How Bulk SMS Creates Personalized Customer Journeys That Drive Loyalty
Customers today are brutal when it comes to attention spans. One irrelevant notification, one poorly timed email, and they’ll swipe you into oblivion. Loyalty doesn’t stick just because someone bought from you once. It’s shaped by every touchpoint the welcome text, the payment update, the delivery alert, and even the reminder when their cart is […]
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WhatsApp vs SMS: Which Works Better for Retail Brands?
Picture this. A customer has just placed an order for their favorite sneakers from a retail brand. Within seconds, they receive a short text message confirming the purchase. A little later, they also get a WhatsApp message with tracking details, a picture of the sneakers, and a friendly “Thanks for shopping with us!” Now, here’s […]
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How Healthcare Providers Can Benefit from WhatsApp Business and Chatbots
Healthcare has always been about people. But let’s face it running a healthcare practice today means juggling endless phone calls, manual appointment logs, long waiting queues, and frustrated patients who just want quick answers. That’s where technology quietly steps in to make life easier. WhatsApp Business and chatbots are no longer just tools for e-commerce […]
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